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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Matt Reichert

June 17, 2025

5  out of  5
rating by Matt Reichert
"I've been with Gaylord for 36 years and have always received excellent service. Doesn't matter if it's Gaylord himself or anyone in the office, it's always top notch service."
We responded:
"Thank you for the great review Matt - Your business is appreciated! Gaylord and Team!"
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Kevin

June 17, 2025

5  out of  5
rating by Kevin
"Great customer service! Val is the best!"
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Carol Fenske

June 16, 2025

5  out of  5
rating by Carol Fenske
"Val and the entire staff at Gaylord's office are great and always quick to answer any questions or deal with any concerns."
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Eric Bechtel

June 13, 2025

5  out of  5
rating by Eric Bechtel
"I have been with Gaylord for over 20 years now, they have always treated us like family and I trust them to continue to do so."
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Kimberly Siebe

June 11, 2025

5  out of  5
rating by Kimberly Siebe
"Kate is amazing and always helpful!"
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jim love

June 11, 2025

5  out of  5
rating by jim love
"Great people and always there to help. I forget most of my payments and they send me text messages as a reminder."
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Elijah Hand

June 9, 2025

5  out of  5
rating by Elijah Hand
"The agents are always super helpful and easy to communicate with. I haven't had a single bad experience over the phone."
We responded:
"Thank you Elijah - Your business is appreciated and we strive to help in any way we can with you insurance needs! Gaylord and Team"
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Steph Voecks

June 9, 2025

5  out of  5
rating by Steph Voecks
"Great customer service and fast replies! I absolutely appreciate the fact that I get to speak with my agent and not a computer voice. Also, we are treated like people, not just another insured. We told some of our family to switch their insurance here and not only did it save them premium, they are happy too!"
We responded:
"Thank you for your review - we strive to do our best in customer service. Please reach out with anything you need in the future! Gaylord and Team"
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Borisow Invoicing

June 9, 2025

5  out of  5
rating by Borisow Invoicing
"The staff at this agency are always quick to respond anytime I need information or paperwork sent over. That is truly appreciated!"
We responded:
"Thank you for your kind review~ Gaylord and Team"
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laura porter

June 6, 2025

5  out of  5
rating by laura porter
"Gaylord and Val and the rest of the staff have always been kind, respectful and helpful in every way. We have had them as our insurance agent for many years. Thank you all."
We responded:
"Thank you Bob and Laura - we always hope that we can help in any way that we can! Your business is appreciated! Gaylord and Team"
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Adam B

June 3, 2025

5  out of  5
rating by Adam B
"Always great and easy to work with!"
We responded:
"Thank you for the review Adam - our goal is to help in any way we can! Gaylord and Team"
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Chuck Burris

June 3, 2025

5  out of  5
rating by Chuck Burris
"ALWAYS FRIENDLY & WILLING TO GO THE EXTRA MILE TO HELP."
We responded:
"Thank you Chuck - we appreciate your business! Gaylord and Team"
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Tim Strong

June 2, 2025

5  out of  5
rating by Tim Strong
"Very professional and always been there for my needs. When I need something, they are very prompt. Can't see me with any other company."
We responded:
"Thank you Tim! We always strive to be the best service we can! We appreciate you business! Gaylord and Staff"
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Mark and Renie Kula

May 24, 2025

5  out of  5
rating by Mark and Renie Kula
"Gaylord,Val and other staff members are always extremely helpfully, courteous and return calls/emails in a timely manner."
We responded:
"Thank you for your kind words! We’re glad to hear that our team have provided you with courteous and timely service. We strive to ensure our clients feel supported, and your feedback means a lot to us. Thank you for your continued business - Gaylord and Team"
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Steven Rothanzl

May 22, 2025

5  out of  5
rating by Steven Rothanzl
"Gaylord really wants the best for you, not just sell you insurance. The ladies in the office have always been responsive, informed, and helpful. We've Enjoyed working with this group for about 20 years!"
We responded:
"Thank you Steve for your kind works! We strive to give the best service possible and appreciate your loyalty! Gaylord and Team!"
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Hunter Oerman

May 20, 2025

5  out of  5
rating by Hunter Oerman
"Friendly, helpful, and great to deal with any type of insurance."
We responded:
"Thank you for your kind review! If you need any assistance in the future, feel free to reach out! Gaylord"
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Lisa Constance

May 19, 2025

5  out of  5
rating by Lisa Constance
"I have never had a bad experience at this office! Kelly is always personable, Gaylord is very helpful and knowledgeable, and anyone who answers the phone goes above and beyond to help me with any questions I might have."
We responded:
"Thank you for your fantastic review! Providing exceptional service is our priority, and it's great to know we’ve been able to assist you. Please reach out if you need further assitance. Gaylord"
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Pat Hannan

May 17, 2025

5  out of  5
rating by Pat Hannan
"Superior service, always."
We responded:
"Thank you for your kind review! Our priority is to help in any way we can. Thank you - Gaylord"
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Karen Clark

May 16, 2025

5  out of  5
rating by Karen Clark
"Kelly has been so helpful and thorough in switching our home an auto policies over to State Farm after 25+ years with another company. She was able to save us a considerable amount of money annually! Great service!"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that Kelly was able to assist you in transitioning your home and auto policies to State Farm and save you money in the process. Providing great service and value is our goal, and we appreciate your trust in us. If you have any further questions or need assistance, please feel free to reach out! Thank you again - Gaylord and team"
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Jennifer Napolitano

May 8, 2025

5  out of  5
rating by Jennifer Napolitano
"Gaylord has been our insurance agent for over 20 years and he is amazing! He is always available for questions, checking in and making sure we are OK, and reviewing our policy to make sure we are getting the best rates possible! We highly recommend him as your agent, he and everyone on his team are extremely professional and efficient. 5 Stars!!! ⭐️ ⭐️⭐️⭐️⭐️"
We responded:
"Thank you for your wonderful review! We’re thrilled to have served you for over 20 years and appreciate your recommendation. If you ever need assistance, don’t hesitate to reach out! Gaylord and Team!"
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TheSmokie7918

May 6, 2025

5  out of  5
rating by TheSmokie7918
"Great service from amazing people"
We responded:
"Thank you!"
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Hannah Blaser

May 6, 2025

5  out of  5
rating by Hannah Blaser
"Kelly is great to work with and got me a quote super quick when I needed it! :)"
We responded:
"Thank you for your positive feedback! We're thrilled to hear that Kelly was able to provide you with a quick quote and that you enjoyed working with her. If you need any further assistance, feel free to reach out anytime! Gaylord and Team!"
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Reed Christensen

May 5, 2025

5  out of  5
rating by Reed Christensen
"Gaylord is a wonderful agent with a great staff. We would not have been able to maneuver everything that needed to be done from the tornado without their help. Emails/phone calls are returned promptly. He visited our home so he knew exactly the damage that had been done. If he is out of the office someone else is always available to answer questions."
We responded:
"Thank you for your heartfelt review! We’re so glad to hear that we were able to assist you during such a challenging time. We strive to provide prompt and supportive service, and it’s wonderful to know that our efforts made a difference for you. If you need anything else in the future, please don’t hesitate to reach out! Gaylord and Team!"
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Cory Pipal

April 29, 2025

5  out of  5
rating by Cory Pipal
"Gaylord has been my insurance rep since I was old enough to drive. I wouldn't go anywhere else."
We responded:
"Thank you for your continued loyalty! Your continued support means the world to us! Gaylord and Team"
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Mandy Wolfe

April 29, 2025

5  out of  5
rating by Mandy Wolfe
"Thank for always providing great customer service!"
We responded:
"Your business is appreciated and we strive to continue to help you with your needs - Thank you Gaylord and Team"