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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sandra Palmer

August 21, 2025

5  out of  5
rating by Sandra Palmer
"Great to work with and prompt in responding to my questions. Very helpful and knowledgeable!!"
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Daniel Gibson

August 19, 2025

5  out of  5
rating by Daniel Gibson
"A wonderful team of outstanding individuals that actually helps and adds value to one’s insurance needs. Professional, courteous and knowledgeable staff. If you ever have a need for a cozy, comfortable insurance office to work out your insurance plans this place is it. Patient and hardworking group of awesome people. State Farm is the only one that has had a consistent and caring relationship with me. My philosophy is that if you add value to someone or something it or they will add value to you."
We responded:
"Thank you so much for your kind and thoughtful review! We’re truly honored to have earned your trust and to be a part of your insurance journey. Our team takes great pride in providing professional, courteous, and knowledgeable service, and it means a lot to hear that our efforts have made a positive impact. We completely agree—building meaningful relationships and adding value is at the heart of what we do. Please don’t hesitate to reach out whenever you need us. We look forward to continuing to serve you! Gaylord and Team!"
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Camden Elsasser

August 15, 2025

5  out of  5
rating by Camden Elsasser
"These guys are great to work with. I've used them for years. They are very competitive with their prices and go out of their way to make sure you are taken care of. 10/10"
We responded:
"Thank you so much for your continued trust and kind words! We're thrilled to hear that you've had a great experience with us over the years. Providing competitive prices and exceptional customer care is our top priority, and your feedback means a lot. We look forward to serving you for many more years to come! Gaylord and Team"
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Tyler Messerschmidt

August 13, 2025

5  out of  5
rating by Tyler Messerschmidt
"Kelly was great! She was easy to talk to and was very quick getting my insurance set up. She was able to answer any questions I had too."
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Kelly made the insurance process easy and quick for you, and that she was able to answer all your questions. We’ll be sure to pass along your kind words to her. If you ever need anything else, don’t hesitate to reach out!"
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Dan Allard

August 7, 2025

5  out of  5
rating by Dan Allard
"Iv been with state farm(Gaylord Mussman)for at least 20yrs. I have never had an issue with anything. Any questions I have ever had this office has gone up and beyond to make sure they were answered. Thanks Guys."
We responded:
"Thank you for the kind words Dan - we are happy that you are satisfied with our service and will continue to do the best we can to make sure we meet all your needs. Your business is appreciated! Gaylord and Team!"
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Lexi Smith

August 2, 2025

5  out of  5
rating by Lexi Smith
"Kelly was amazing! She was super easy to talk to and not to mention how quick she handled this for me. I appreciate her & Statefarm very much! Highly recommend."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help-Gaylord and Team!"
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Kenneth Vampola

July 28, 2025

5  out of  5
rating by Kenneth Vampola
"Gaylord Mussman and State Farm insure all of my vehicles, residence, cabin, health care supplements and personal liability. The staff is amazing with their knowledge, courtesy, and desire to help me with all my insurance needs. They have earned my respect and loyalty."
We responded:
"Thank you for such a great review! Your business is greatly appreciated and we are pleased that trust us enough to take care of all your business needs! Thanks again - Gaylord and Staff "
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Shawn Nick

July 25, 2025

5  out of  5
rating by Shawn Nick
"Valerie was very helpful in accomplishing my request and had the information I needed to me in record time so that our firm could make a quick decision on what we needed to do."
We responded:
"Thank you for kind words Shawn! We are delighted that we could assist you promptly with the information you needed! We appreciate your feed back and look forward to helping your in the future - Gaylord and Team"
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Mandy Wolfe

July 22, 2025

5  out of  5
rating by Mandy Wolfe
"Thank for always providing great customer service!"
We responded:
"Your business is appreciated and we strive to continue to help you with your needs - Thank you Gaylord and Team"
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Jeremy Francis

July 21, 2025

5  out of  5
rating by Jeremy Francis
"Gaylord and Valerie have been terrific to work with. They have promptly answered all of our questions and provided terrific coverage at a price that couldn’t be beat. We are so happy to be part of the State Farm family."
We responded:
"Thank you! We are happy we have provided great service to you and looking forward to helping you in the future - thank you for your business - Gaylord and Team"
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Dondi Eckert

July 3, 2025

5  out of  5
rating by Dondi Eckert
"Gaylord was a pleasure to work with!"
We responded:
"Thank you Dondi for the great review - we appreciate your business! Gaylord and Team"
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Ava Matthews-McCulley

July 1, 2025

5  out of  5
rating by Ava Matthews-McCulley
"Everyone is very friendly here, and quick to help you with all of your needs!"
We responded:
"Thank you Ava for the great review. We strive to help with anything we can. Gaylord and Team"
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Nathan Mueller

June 26, 2025

5  out of  5
rating by Nathan Mueller
"I have always received excellent customer service from Gaylord Mussman and his staff!"
We responded:
"Thank you for the wonderful review! We strive to provide the best service possible and appreciate your business! Gaylord and Team"
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Susie Sopcich

June 26, 2025

5  out of  5
rating by Susie Sopcich
"I am very happy with the service I have received from Gaylord & his staff at State Farm. They are very helpful & are respectful of my needs."
We responded:
"Thank you Susie - we appreciate your business and are glad that we are meeting your needs! Looking forward to helping your in the future - Gaylord and Team"
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Rich Vonderlage

June 19, 2025

5  out of  5
rating by Rich Vonderlage
"The staff, no matter who answers the phone, are great to work with and very responsive."
We responded:
"Thanks for being part of our agency always good to do business with great people "
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Matt Reichert

June 17, 2025

5  out of  5
rating by Matt Reichert
"I've been with Gaylord for 36 years and have always received excellent service. Doesn't matter if it's Gaylord himself or anyone in the office, it's always top notch service."
We responded:
"Thank you for the great review Matt - Your business is appreciated! Gaylord and Team!"
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Kevin

June 17, 2025

5  out of  5
rating by Kevin
"Great customer service! Val is the best!"
We responded:
"Thank you Kevin for the great review! Your business is a appreciated and we enjoy working with you also! Thank you again - Gaylord and team!"
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Carol Fenske

June 16, 2025

5  out of  5
rating by Carol Fenske
"Val and the entire staff at Gaylord's office are great and always quick to answer any questions or deal with any concerns."
We responded:
"Thank you so much for your kind words! We pride ourselves on providing prompt and attentive service, and it’s wonderful to know that we met your expectations. If you ever have any more questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again! Gaylord and Team"
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Eric Bechtel

June 13, 2025

5  out of  5
rating by Eric Bechtel
"I have been with Gaylord for over 20 years now, they have always treated us like family and I trust them to continue to do so."
We responded:
"Thank you so much for your wonderful review! We are truly grateful to have had the opportunity to serve you for over 20 years. We’re committed to providing the same level of care and trust in the years to come. Here’s to many more years together! Gaylord and Team"
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Kimberly Siebe

June 11, 2025

5  out of  5
rating by Kimberly Siebe
"Kate is amazing and always helpful!"
We responded:
"Thank you Kimberly for your kind review! We strive to give the best possible service and appreciate your business! Looking forward to helping you in the future - Gaylord and Team"
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jim love

June 11, 2025

5  out of  5
rating by jim love
"Great people and always there to help. I forget most of my payments and they send me text messages as a reminder."
We responded:
"Thank you for your kind words! We're delighted to hear that you find our team helpful and that our reminders have been beneficial for you. We strive to provide the best support possible. We are always here to help - Gaylord and Team"
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Elijah Hand

June 9, 2025

5  out of  5
rating by Elijah Hand
"The agents are always super helpful and easy to communicate with. I haven't had a single bad experience over the phone."
We responded:
"Thank you Elijah - Your business is appreciated and we strive to help in any way we can with you insurance needs! Gaylord and Team"
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Steph Voecks

June 9, 2025

5  out of  5
rating by Steph Voecks
"Great customer service and fast replies! I absolutely appreciate the fact that I get to speak with my agent and not a computer voice. Also, we are treated like people, not just another insured. We told some of our family to switch their insurance here and not only did it save them premium, they are happy too!"
We responded:
"Thank you for your review - we strive to do our best in customer service. Please reach out with anything you need in the future! Gaylord and Team"
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Borisow Invoicing

June 9, 2025

5  out of  5
rating by Borisow Invoicing
"The staff at this agency are always quick to respond anytime I need information or paperwork sent over. That is truly appreciated!"
We responded:
"Thank you for your kind review~ Gaylord and Team"
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laura porter

June 6, 2025

5  out of  5
rating by laura porter
"Gaylord and Val and the rest of the staff have always been kind, respectful and helpful in every way. We have had them as our insurance agent for many years. Thank you all."
We responded:
"Thank you Bob and Laura - we always hope that we can help in any way that we can! Your business is appreciated! Gaylord and Team"